We have always said that we pride ourselves on not just our products, but also the service we offer. We don't just sell boxes off a shelf, we strive to create the ultimate in E-Stim pleasure, and now we are trying to offer you that little bit more.
All of our control units and our premium electrodes are now covered by a LIFETIME GUARANTEE. In other words if it fails, within your lifetime, and you are the original purchaser, we will endeavor to repair or replace it free of charge. All you need to pay is to get the item back to our workshops in Watford, UK, and if its older than a year, the return shipping to you. Its simple.
No other E-Stim manufacturer is able to offer this level of support and commitment,
What does it cover?
All of our control units, namely
Series 1,
Series 2,
2B™
ABox™
E-Stim Remote™ (Receiver and Transmitter)
and our premium Electrodes
Micro,
Classic (Small/Medium/Long),
Flange,
Moaner,
MJ,
Magnum™ (small/medium/large)
Torpedo (Small and Large),
Stuffer™,
OMG™,
Decimator™
We also cover the Small and Large ElectroWands™
What doesn't it cover?
Any batteries, cables and consumables. However we may ask you to return these in the even of a possibly fault for investigation.
What do I do if I have think I have a fault?
Firstly contact us. You do not need to contact the shop or website you originally mane the purchase. We will then issue a returns number, together with details on when and how to return the unit to. Do NOT sent anything back without contacting us first.
If you are returning electrodes, please ensure that they are clean before posting.
I don't have a receipt what do I do?
Generally not an issue. just give us some indication as to where and when the unit was purchased. We can take it from there.
I was given it as a present am I covered?
Yes.
The small print
- Does not include P&P charges.
- Goods must be returned to our UK workshops,suitably packaged and insured. We cannot be held responsible for items returned and lost in the post.
- Does not include accessories. pads, Batteries Cables etc
- Does not include consequential loss or damage.
- Does not include damage caused by mishandling or misuse. This includes water damage or corrosion caused by incorrect cleaning or storage.
- Goods must be returned with any security seals intact.
- Proof of original purchase may be required.
- Repair or replacement is at our discretion. If the item is no-longer in manufacture we reserve the right to replace with an item of equlivent function.
- Your statuary rights are not affected.
Last updated Nov 2010
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